Customer Success Manager - Permanent

We would like to recruit a Customer Success Executive/Manager within our Network Services Team who is able to lead the day-to-day account management and existing relationship for our largest Banking client.

Here are some of the specific challenges we help our clients solve

• Architect & Design Secure Enterprise IT Networks
• Identify & Supply appropriate technologies for their network environments
• Maintain & operate complex networks both on & off client premises
• Provide full suite of life cycle managed services to meet the in life demands of their networks
• Consult, Design & Deploy leading automation solutions
• Provide Business Process & Service Design consultancy

Requirements

• Strong listener with the ability to play client problems back to the business
• Persistent
• Commercially confident
• Willing to learn, be challenged and a desire to grow and develop
• High levels of personal motivation
• Excellent written/verbal English
• Excellent presentation and communication skills (both verbal and written)
• Ability to uncover and numerate business issues
• Knowledge of, or interest in, the specific client sector (financial services)
• Detailed knowledge of Network Services/IT
• Results driven with a professional approach to account management and a successful track record
• Ability to plan and think ahead and communicate the vision effectively.
• Strong verbal communication and interpersonal skills, with the ability to and build rapport quickly both over the phone and in person
• Exceptional organisational skills and attention to detail
• Ability to thrive in a fast-paced, target-driven environment
• Team player with a strong desire to contribute to a collaborative culture
• Tech-savvy with experience in CRM systems (preferred but not required)
• Coachable: Open to feedback, eager to learn, and willing to continuously improve skills and processes through training and mentorship