Customer Success Manager - Paid Search / Performance Media

Customer Success Manager - Paid Search / Performance Media
Location: London / Hybrid
35 Hour Working Week

Our Client is a fast-growing Performance Platform working with major global brands and is hiring a Customer Success Manager to drive value across a portfolio of customers.

You'll own key client relationships end-to-end, ensuring strong adoption of the platform, delivering commercial outcomes, and identifying opportunities for growth through upsell and renewal.

This role suits someone with a strong background in paid media or digital marketing who wants to move into a strategic, commercial customer success role.

• Own and manage a defined book of customers
• Drive platform adoption and demonstrate ongoing value
• Act as the main point of contact for senior client stakeholders
• Advise on best practices, workflows and performance reviews
• Identify and manage risk, renewals and growth opportunities
• Work closely with Sales, Marketing and Product teams
• Maintain accurate customer records and activity tracking
• Provide customer insight and feedback internally

• Background in paid media, digital marketing or performance marketing
• Strong understanding of campaign optimisation, measurement and ROI
• Comfortable managing senior stakeholders
• Commercial mindset with experience driving renewals and growth
• Analytical and data-driven
• Experience working with media agencies is a plus
• Customer Success or Account Management experience preferred

• 35 hour working week
• Hybrid and flexible working
• Commuter contribution
• Enhanced parental leave
• Employee wellbeing programme
• Generous holiday allowance
• Annual wellbeing budget
• Sustainability-focused workplace

Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.

If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.