Customer Success Manager - Edtech

Customer Success Manager

Holborn, London (Mon & Fri WFH)

£45k-£55k base £60k-£70k OTE

Certus Recruitment Group is working with a fast-scaling, mission-led SaaS business transforming how schools approach student wellbeing.

In the last 12 months alone, they've grown their client base by 300% and now support schools across the UK and 40+ countries globally. With usage set to triple again, they're investing in Customer Success to ensure every school sees real, measurable impact.

This is a high-touch, consultative CSM role where you'll work directly with educators, leaders, and stakeholders to drive adoption, engagement, and long-term success.

The Role

You'll own a portfolio of 150 schools, acting as a trusted advisor across teachers, leadership teams, and wider stakeholders.

This is not a passive account management role.

You'll be hands on - coaching, guiding, and influencing schools to get the most out of the platform, improve student outcomes, and embed wellbeing into everyday learning.

Success here is measured through retention, engagement, and growth.

Responsibilities

• Build strong, consultative relationships with teachers and school leaders
• Run discovery sessions to understand each school's goals, challenges, and priorities
• Create and execute tailored success plans to drive adoption and outcomes
• Deliver training sessions (1:1 and group) to drive engagement across classrooms
• Use data to identify risks and proactively intervene to protect retention
• Own renewals and expansion conversations across your portfolio
• Drive increased usage and footprint within existing accounts
• Feed customer insights back into product and wider business strategy

Requirements

• 2-4 years' experience in a SaaS Customer Success (or similar) role
• Proven experience owning customer relationships, including renewals and growth
• Strong relationship building skills - consultative, empathetic, and credible
• Confident influencing stakeholders and driving behavioural change
• Comfortable delivering training, onboarding, or workshops
• Highly organised, able to manage a large portfolio without losing detail
• Self starter mindset with the ability to operate in a fast growth environment

Nice to have

• Experience working with or selling into schools / education
• Exposure to mission led or impact driven products

Why Join

• Mission led product tackling a genuinely important global challenge
• High growth environment with strong demand and market momentum
• Small, high performing team with real ownership and autonomy
• Profitable, independent business with no external pressure or noise
• Hybrid working (central London office + flexibility)
• International exposure with a global customer base
• Regular team meetups across international locations

Bottom Line

If you enjoy working closely with customers, driving real outcomes, and being part of a business with purpose - this is a strong opportunity to step into a high impact CSM role.

Particularly suited to someone who wants more ownership, more influence, and more meaning in what they're doing day to day.