Customer Success Manager - AI Automation SaaS

Customer Success Manager - AI Automation SaaS
Remote (Europe) Full Time € Competitive + Benefits

Our client is a high-growth, VC-backed SaaS business that's reshaping the enterprise automation landscape. With next-gen AI technology already powering complex workflows for global clients, this business is scaling fast-and they need a commercially-minded, enterprise-grade Customer Success Manager to help drive that momentum.

The Opportunity

This is more than just managing customer relationships-it's about owning the full success lifecycle, from onboarding and enablement through to expansion and retention. You'll work closely with enterprise clients, helping them adopt AI-driven automation tools that deliver measurable results. If you've got a background in SaaS and know how to turn adoption into advocacy, this one's for you.

In This Role, You Will:

• Lead enterprise onboarding, adoption, and retention across multiple accounts
• Design and scale repeatable success strategies with a focus on automation
• Be the go-to advisor for clients, supporting them through transformation and change
• Deliver customer training programs that shorten time-to-value and drive product stickiness
• Collaborate across Product, Engineering, and Sales to keep the customer at the centre of every decision
• Monitor account health and surface expansion opportunities early

What You'll Bring:

• 5+ years' experience in Customer Success, Implementation, or similar roles
• Proven ability to manage complex enterprise accounts in a high-growth SaaS or AI/automation setting
• Strong project management skills and a track record of scaling customer engagement models
• Confident communicator with executive presence and the ability to influence across levels
• Familiarity with success metrics, retention playbooks, and automation strategy
• Fluent English (additional languages a plus)

What's on Offer:

• Fully remote setup (Europe-based) with autonomy and trust from day one
• The chance to directly influence enterprise success and long-term growth
• Total package circe 100k, and a strong benefits package
• A collaborative, forward-thinking team building world-class automation tools
• Work with some of the sharpest minds in AI, SaaS, and enterprise tech

Certus Recruitment Group is a specialist consultancy providing sales, marketing, and IT recruitment services across North America, the UK, Europe, and Australia