Customer Success Lead - UK B&I

Customer Success Lead - UK&I Business & Industry (Corporate Services)

Join Kanpla's Growth Journey!

Ready to take on a key role in one of the fastest-growing startups in the Nordics?

Kanpla is on a mission to digitalise contract catering, and we're looking for a Customer Success Lead to help ensure value and growth for our UK customer base - with a strong focus on the Corporate (Business & Industry) contract catering sector

This role is ideal for someone who thrives close to customers, enjoys complexity, and wants real ownership in a scaling SaaS business.

Why Kanpla?

What started as a school project has grown into a leading digital solution for canteens, with 600,000+ users and a fast-expanding footprint across Europe. Backed by a Dutch VC, we're scaling quickly and investing heavily in our UK presence.

You'll work with some of the most innovative contract caterers in the B&I sector and play a hands on role in shaping how digital solutions are used across some of the most recognised companies in the world.

Your Impact

As a Customer Success Lead, you'll be a key driver of customer adoption, operational success, and long term partnerships. You'll support customers to realise ongoing value from Kanpla, driving adoption, performance, and long term success. Acting as a trusted partner and the face of Kanpla in the UK, you'll help clients optimise day to day operations, strengthen engagement, and grow over time.

This is a hands on role with real responsibility and room to grow.

In this role, you will:

• Own a portfolio of UK customers, primarily in the B&I contract catering sector, with accountability for retention, growth, and long term success
• Build strong, trusted relationships with key stakeholders and act as a strategic partner to customers
• Drive customer adoption, success, and satisfaction across the full lifecycle
• Support and help execute the UK Customer Success strategy
• Work closely with the International Go To Market and Global Customer Success teams
• Support strong handovers from Delivery (Onboarding team) into ongoing success, ensuring continued momentum
• Represent Kanpla on site with customers when needed

What we offer

• A high impact role in a fast growing, international company
• An ambitious, fun, and informal work culture with a results driven mindset
• A product with real value, reducing food waste and enhancing canteen experiences for thousands
• Opportunities for professional growth, with support for your development in a dynamic and fast moving environment
• Competitive salary based on experience
• Option to work from our office in London

What we're looking for

• A proactive, energetic, and curious mindset
• High ownership and confidence managing customer relationships
• At least 5+ year experience in Customer Success, Account Management, or similar
• Experience working with contract catering and/or similar sectors
• Comfortable with complexity and customer facing problem solving
• A good understanding of SaaS and a tech savvy approach