Customer Success Intern (26/27 Winter)

Customer Success Intern (26/27 Winter)

Motion Metrics Ltd - London, England, United Kingdom

About the company

Motion Metrics Ltd is a London based sports technology scale up with offices in London (UK) and Innsbruck (Austria). Our first product, Carv, is the world's first digital ski coach. Carv's smart trackers retrofit to any ski boot to measure motion, which is then processed via our iOS or Android app to provide real time coaching.

We have worked with top level instructors from PSIA (The Professional Ski Instructors of America), CSIA (Canadian Ski Instructors Association) and Interski to create algorithms that effectively assess ski technique. Carv gives real time feedback through your headphones, to help take your skiing to the next level through practical, skier specific advice.

Carv is pioneering a new type of sports wearable device within the fast growing sports tech industry. This far, sports wearables have focused on tracking and motivation. But Carv offers a teaching and coaching service, forging a new path within this sector. Carv has the capacity to transform ski technique by providing one on one coaching for each day of skiing - and we're then able to use the learnings from thousands of athletes to improve the technique of an individual skier in fun, interactive and effective ways.

This is an outstanding opportunity to work in a fast growing, sports technology scale up in London, alongside a fantastic team of operations and marketing experts, hardware and software engineers, who are all passionate about changing the paradigm of coaching.

"The biggest testament to Carv's coaching abilities is that I could see my skiing improving in only a few hours" - 5 review in Stuff Magazine

"The speed with which real time coaching was ironing out the wrinkles in my technique was striking. There's no other way to get feedback quite like this. Instructors can only give you a debrief after your descent - and even then it will be based on what they suppose is going on in your boots. Carv's coaching comes straight from the sole." - Sunday Times

About the role

• We're looking for individuals to help us forge this new path within the sports tech industry. After onboarding and training, successful applicants will spend time in at least two different areas of Customer Success (Membership and Sales, Product and Logistics) gaining valuable exposure to different areas of business operations.
• The successful applicants will spend up to three months based in Innsbruck, the capital of the beautiful North Tyrol region and a world renowned snowsports destination. Here, they'll be provided with accommodation in our company flat in the city, with easy access to various resorts in Austria.
• Outside time based in Austria, work will be based in our London office in Vauxhall, where we have a flexible work policy.
• Internship phasings: September 2026 - March 2027 and November 2026 - April 2027.

What you'll do

• Process and respond to customer queries through all Carv communication channels.
• Answer incoming customer calls regarding billing issues, product queries and general customer concerns.
• Be at the forefront of the customer journey, helping to devise solutions and suggest improvements to any issues under the customer experience umbrella.
• Work as part of a team of interns to help drive success by problem solving and turning frustrated clients into repeat customers.
• Work on cases with other departments during specific rotations.
• Work closely with the Operations and Product team, providing a direct impact on the business from day one.
• We're looking for outgoing, customer focused individuals, with the ability to produce high quality work both as part of a team and on their own initiative. Previous experience in a customer facing role would be advantageous but is not required.
• A knack for problem solving is a must. We need enthusiastic individuals who can listen to customer service issues and then offer a unique and effective solution to each problem. Successful candidates will have a strong command of the company's customer success policies and be well trained in product knowledge - critical for offering quick and accurate assistance to customers.
• This role would be ideal for individuals who have just graduated university and are looking to spend their winter in the Alps while also gaining insight into the fast paced, dynamic work environment of a successful sports tech startup.

We're looking for someone who

• Is friendly and articulate, and fluent in English.
• Is an outgoing person who is organised and diligent.
• Is effective at communicating in person, over the phone and through email.
• Is able to form and communicate ideas in a clear and concise manner.
• Enjoys working in close collaboration with team members while also having the capacity to self manage and prioritise their workload independently.
• Is patient and able to deal with difficult or frustrated customers in a positive and professional manner.
• Thrives in a fast moving and evolving work environment.
• Is computer literate, with good knowledge of Google Docs, Excel and Slides, and the confidence to get to grips quickly with internal software systems.

Advantageous, but not required

• A skier with a love of the great outdoors and some knowledge of ski technique and equipment.
• Conversational German skills.

Location

• The internship will be based from our London office, a short walk from Vauxhall. When based in London we have a hybrid work policy allowing a flexible approach to working both from home and the office.
• The internship will also include assigned time in Innsbruck, Austria during the ski season. Innsbruck is a vibrant and well connected university town with ski resorts all over the local area.

Duration

• Two phasings: September 2026 to March 2027 and November 2026 to April 2027. This role is 37.5 hours per week worked on a rota with other interns, including evening and weekend shifts.

Remuneration

• UK National Living Wage.
• Opportunity to work from Innsbruck office with fully subsidised accommodation in the company flats.
• Innsbruck season pass for local ski resorts.
• Travel to and from Innsbruck.

Applications

Applications will formally close on 30 June 2026, although roles may be filled before then as we offer on a rolling basis.