Customer Success Executive (12 Month Contract)

What's the Opportunity

We're looking for a dedicated and proactive Customer Success Executive to join the Dealer Success team at DoneDeal. In this role, you will take an active approach to building and maintaining strong relationships with our motor dealer customers, ensuring they are set up for success and getting the most value from their DoneDeal subscription and our full suite of products.

You'll be joining a highly driven, high performing team who are plugged in to what's happening across the business and with our dealers. It's a fast moving environment where there are many things happening at once, so being organised, responsive and proactive is essential to thrive and contribute at the level the team operates.

You will collaborate with Account Managers to lead all aspects of dealer portfolios, assist with onboarding, handle inquiries and guide them through to success. You will be the go to person for technical troubleshooting ensuring long term satisfaction, retention, and growth for our dealers.

Please note: This is a high impact junior position for 12 months.

The successful candidate will be:

A great teammate - You will collaborate closely with your colleagues to gain insight into customer issues, learn from each other, and continually improve how we support each other and our customers.

A proud advocate - You will represent the voice of our customers and demonstrate empathy, resourcefulness, and a solutions focused attitude bringing customer feedback to the product and commercial team for follow up.

Systems' savvy - You're confident using tools like Intercom and Salesforce and utilise functionality to improve and simplify how we work.

Commercially aware - You understand how your work contributes to team objectives and key results and the bigger picture of our business success.

A relationship builder - You know that success isn't just about solving problems, it's about building trust. You will be comfortable managing accounts and contributing to long term client relationships alongside our Sales team. You will support our customers to navigate our product and inspire confidence.

Naturally Curious - You are eager to learn the ins and outs of DoneDeal and our DealerHub products and services and find creative ways to solve customer problems.

A collaborator - You will partner closely with cross functional teams including Sales, Product and Engineering to deliver excellent outcomes for our customers.

What skills and experience do I need

• Minimum of 1 year's experience in a customer facing role, ideally within an online or technical support environment, with a focus on relationship management and customer success.
• Proficiency with technology and customer support tools such as Salesforce, Intercom, or similar platforms.
• Ability to manage customer queries across multiple channels (chat, email, phone), taking full ownership and demonstrating a strong sense of urgency and proactive follow up throughout.
• Strong collaboration skills, partnering with sales, product and marketing teams across the business to resolve issues efficiently.
• Strong team player who collaborates effectively while also being able to work independently and take initiative.
• High attention to detail with the ability to spot patterns in customer behaviour and drive continuous improvements, sharing insights with the wider team.
• Ability to handle multiple demands while maintaining a high standard of quality and service in a fast paced and agile environment.
• Customer and team orientated, you're motivated to engage with customers and colleagues to ensure their success, and resolve any issues efficiently.

You will have the opportunity to work with one of Ireland's fastest growing Internet companies. You will get the chance to create a significant contribution to our strategic direction. Projects are exciting and employees are given wide scope for creativity and innovation

Benefits - what you can expect

• Our goal is to maintain a culture where people look forward to work - whether in our centrally located office in Dublin or working from home, which is optional for all employees.
• We do that by making Distilled a place you'll be listened to and trusted to do your job. Where you can have fun, learn and feel appreciated. And where you get focused career development, growth and progression opportunities.
• We want you to feel confident that this is the right place for you, your career, your wellbeing and your future.
• Above all, your health and wellbeing are at the forefront of how we build the business. That means looking after you while you're here and later in life. So you'll receive life insurance, fully paid healthcare and a 5% contribution towards your pension.

We are a diverse bunch of people here in Distilled, and we want to continue to attract and retain a diverse range of people into our Company. We do not discriminate based on gender, marital status, family status, sexual orientation, religion, age, disability, race and membership of the Traveller community.