Customer Success Engineer

This position is posted by Jobgether on behalf of Torq. We are currently looking for a Customer Success Engineer in London.

This role offers a dynamic opportunity to join a fast-growing, innovative cybersecurity company as a vital member of the Field Engineering team. As a Customer Success Engineer, you will help customers maximize the value of a cutting-edge security hyperautomation platform by providing expert technical guidance, resolving complex challenges, and delivering insightful feedback to product teams. You will work collaboratively with global teams to ensure customers achieve seamless adoption and long-term success, all within a fast-paced and high-growth environment.

Accountabilities:

• Guide customers throughout their automation journey, ensuring smooth adoption and lasting satisfaction.
• Provide expert technical support to troubleshoot and resolve complex issues.
• Collaborate with product and engineering teams to influence the product roadmap based on customer insights and market trends.
• Maintain a deep understanding of the platform and industry developments to deliver thought leadership to both business and technical stakeholders.
• Architect tailored solutions that meet customer business and technical requirements using the platform's workflows.
• Partner with cross-functional teams to deliver training, workshops, and technical services that enhance customer knowledge and engagement.
• Manage incident triaging and prioritize customer issues to ensure timely resolution.
• Contribute to business growth by encouraging expanded use of the platform among customers.

• Minimum 2 years of hands-on experience with SOAR/automation technologies or equivalent.
• At least 5 years in customer-facing roles such as post-sales engineering, customer success, or technical services.
• Proven expertise in security, automation, scripting (bash/python), and API integrations.
• Strong knowledge of security operations centers (SOC), cloud environments, EDR, and SIEM tools is highly desirable.
• Exceptional communication skills, with the ability to explain technical concepts to non-technical audiences.
• Strong analytical, problem-solving, and conceptual thinking abilities.
• Excellent interpersonal skills, with a customer-centric and solution-driven mindset.
• Experience designing and writing automation scripts and working with security APIs.

• Competitive salary and performance-based incentives.
• Comprehensive healthcare coverage.
• Flexible working arrangements.
• Opportunities to work with cutting-edge AI-driven security technologies.
• Collaborative and inclusive company culture valuing diversity.
• Professional development and career growth support.

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience and achievements.
It compares your profile to the job's core requirements and past success factors to determine your match score.
Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.

The process is transparent, skills-based, and free of bias - focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!