Customer Success Associate Customer Success Esher, Surrey

Job Overview

The Customer Success Associate is a key role in the success of our customers. The successful candidate will be responsible for ensuring our customers have a positive experience with our products and services.

Responsibilities

• Developing and maintaining relationships with customers
• Providing technical support and guidance on Infonetica products to customers through our support desk (inbound customer support calls, emails and tickets)
• Identifying customer needs and providing solutions using Infonetica products
• Monitoring customer usage and providing advice on product feature
• Creating and delivering customer training sessions
• Providing reporting on customer data to internal stakeholders
• Providing feedback to the product and development teams
• Ensuring customer satisfaction and loyalty
• Support project managers in implementing Infonetica products

Core skills and experience

• Strong problem-solving abilities
• Excellent communication skills, both verbal and written
• Ability to pick up technical understanding of new tools and train others in their use
• Ability to work independently and as part of a team

Desirable skills and experience

• Experience working in a SAAS business
• Experience working in a customer-facing role
• Experience working in a project management role

Salary & Benefits

• Pension
• Optional BUPA Healthcare
• Flexiperks with Perkbox
• 25 days annual leave
• Participation in the Infonetica Bonus Plan (business and personal performance related)

Work location

Our office is in Esher, Surrey UK. This role is offered as a hybrid working position, working a minimum of three days a week in the office (Mondays, Tuesdays and Thursdays), with Wednesdays and Fridays as optionally remote.