Customer Success Associate

Customer Success Associate - internship

At a well-funded early-stage tech platform in the environmental space, this role is the chance to work with a small entrepreneurial team and gain exposure to all elements of a technology startup, especially user research, customer support and product. It is a customer facing role and will involve understanding and supporting our customers to give them the best possible experience, as well as sharing back customer insight to the product and design team.

Who are HubScape? At HubScape our mission is to power sustainable environments by leveraging technology for smart collaboration. We are building a multi-sided tech platform and marketplace for micro businesses who create and maintain sustainable environments, and the organisations they serve. Our platform reduces costs, enables growth, makes it easier to do business and drives more sustainable choices to create safer and more sustainable environments.

Meet the team. We are a group of serial entrepreneurs and industry/professional experts who want to deliver positive environmental change. Our culture is one of openness, trust, and positivity. And of course, we want to work with the best people.

Our values

• We are diverse, inclusive and psychologically safe
• We work smart and have fun
• We look after ourselves and each other
• We make mistakes, own them, and try again
• We create real value for our customers

What will you be doing?

• Working closely with an agile and talented product and design team
• Conducting research with our customers to understand how we can support them
• Responding to inbound customer questions or support issues
• Supporting pieces of user or market research to support product decisions

What we offer?

• Exposure to all areas of a small technology startup on their growth journey
• A highly flexible work environment - we currently work a mix of home and office (hybrid)
• A hardworking, open, positive, and fun work environment

What makes you right for this role?

• Being customer focused and passionate about helping customers
• Being self-driven and proactive
• Willingness to support across support, product, design, QA
• Excellent communication skills and empathy

Diversity and inclusion are important to us, and we encourage a culture where everyone can be themselves at work. We value and actively seek out a diverse range of talent and ensure that every job application and employee is treated fairly, with equal opportunity to succeed. All applicants will be considered for employment without regard to any characteristic protected by law. Unfortunately, at this time we are unable to support applications that require visa sponsorship.