Customer Success Assistant

Our client is looking for a Customer Success Assistant to be the main point of contact for their organization customers. The role focuses on helping schools, districts, and other institutions maximize the value of the platform while supporting internal processes and contributing to continuous improvements.
Key responsibilities:

• Serve as the primary contact for organization accounts, providing clear and supportive communication.
• Assist teachers with individual subscriptions when needed to ensure a smooth experience.
• Share tips, best practices, and guidance to help organizations use the platform effectively.
• Monitor account activity, flag potential risks or opportunities, and maintain accurate records.
• Collaborate with Support, Product, and Sales teams to ensure a consistent customer experience.
• Suggest improvements to workflows, templates, and self-service resources to enhance efficiency.

Requirements We're looking for a Customer Success Assistant who is organized, proactive, and customer-focused. The ideal candidate:

• Excellent English (C1) and confident communicating with teachers, schools, and organizations worldwide.
• 1-3 years in a customer-facing role (customer success, account management, or similar).
• Tech-savvy and able to quickly learn new tools and workflows.
• Proactive, detail-oriented, and able to manage multiple accounts effectively.
• Takes ownership and follows tasks through to completion.
• Comfortable in a fast-paced, startup-like environment and able to suggest improvements.
• Experience in education (schools, districts, municipalities) or SaaS/subscription-based companies.
• Familiarity with CRM tools, shared inboxes, or light commercial/account responsibilities.

Please note that we're unable to offer visa sponsorship for this position. Benefits What's in it for you?
You will start on an Undutchables contract for the first months, with the intention of receiving a direct contract aftwards. Next to that:

• Flexible working hours to fit your schedule.
• The opportunity to make a real impact, both within the company and for teachers and students worldwide
• A convenient workplace - 20 mins away from Utrecht Central
• A company laptop and all the equipment you need to do your job well
• 100% travel cost reimbursement
• A friendly and informal team

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.