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Customer Success & Resolution Specialist

Posted 4 hours 33 minutes ago by Story Terrace Inc.

Permanent

Full Time

Other

England, United Kingdom

Job Description

StoryTerrace is seeking a hands-on customer service professional to resolve complaints and provide operational support within our Customer & Editorial Operations team.

In this role you will handle formal complaints, track patterns, respond to queries via email and phone, and collaborate with Finance on overdue invoices. The position is hybrid with at least one office day weekly in Aldgate, London.

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