Customer Success and Relationship Management Team

About the Role

At OSTTRA, we are passionate about our clients and are looking for a Customer Success Representative ready to join our growing global team. The successful candidate will be a dedicated customer advocate who possesses excellent communication skills, can autonomously manage complex issues, and drive maximum value and success for existing clients. This role focuses on the post-sales relationship with strategic and new customers, driving adoption, customer education, and identifying improvement opportunities while maintaining high levels of satisfaction.

For more information about OSTTRA, please visit:

Responsibilities and Impact

OSTTRA plays a critical role in supporting global financial markets, connecting thousands of counterparties on our multi-asset networks that underpin the post-trade lifecycle from trade capture, through portfolio optimization, to clearing and settlement. OSTTRA is a joint venture between S&P Global and CME Group. Our customers include banks, hedge funds, asset managers, central banks, regulators, auditors, fund administrators, and insurance companies. Our products and services are embedded in the systems and workflows of many customers. We have a track record of innovation, leveraging leading technologies, industry expertise, and strong relationships with market participants.

In this role, you'll be instrumental in ensuring our customers achieve their desired outcomes and maximize the value from their OSTTRA solutions. Your key responsibilities will include:

• Proactive Customer Engagement: Develop and maintain strong, long-lasting relationships with a portfolio of strategic and new customers, serving as their primary post-sale contact.
• Driving Adoption & Value: Guide customers through onboarding, training, and ongoing engagement to ensure full utilization and adoption of OSTTRA's platforms and services.
• Strategic Account Growth: Identify opportunities for expanded product usage and collaborate with the sales team on potential upsell and cross-sell initiatives.
• Customer Advocacy & Feedback: Collect, analyze, and communicate customer feedback to internal product and engineering teams, contributing to product development and improvements.
• Issue Resolution & Escalation: Act as a central point of contact for customer inquiries and complex issues, coordinating with support, product, and technical teams to ensure timely and effective resolution.
• Product Expertise: Become a subject matter expert on OSTTRA's platforms, providing guidance and best practices to customers.
• Performance Monitoring: Utilize data and analytics to monitor customer health, usage patterns, and identify areas for intervention or growth.

What's In It For You

• Opportunity for Growth: Network across a wide range of sales and business-focused teams, with ample opportunities for professional development, training, and mentorship.
• Dynamic Environment: Gain exposure to rapid changes in Global Derivative Markets and their effect on Fintech.
• Building Relationships: Forge strong customer relationships with key industry participants.
• Impactful Work: Directly contribute to the success of our global financial market infrastructure.
• Collaborative Culture: Join a supportive and innovative team dedicated to client success and continuous learning.

What We're Looking For

• Financial Market Knowledge: A sound understanding of financial markets and market participants.
• Experience: Over 5 years in a related function with direct customer advocacy and engagement experience in software post-sales or professional services.
• Platform Familiarity: Experience with at least one of OSTTRA's platforms (Trade Manager, MarkitWire, TradeServ, etc.).
• Presentation Skills: Proven experience in running presentations for clients.
• Language Fluency: Fluency in English is required; one or more additional languages is a plus.
• Exceptional Communication: Outstanding verbal, written, social, and interpersonal skills, with expertise in building long-term strategic relationships.
• Client Services Orientation: Strong listening, critical thinking, analytical skills, and a high degree of empathy.
• Team Player: An active team player who thrives in a multi-tasking environment, can adjust priorities on the fly, and maintains strong attention to detail.
• Data Acumen: Experience and/or interest in data analytics tools and using data to monitor customer usage and identify adoption opportunities.
• Problem-Solving: Demonstrated ability to analyze complex situations, identify root causes, and propose effective solutions.
• Time Management & Organization: Capacity to manage multiple priorities and deadlines effectively in a fast-paced environment.
• Self-Motivated & Proactive: A driven individual who takes initiative and anticipates customer needs.

About OSTTRA

OSTTRA is an independent firm jointly owned by S&P Global and CME Group. It was formed in 2021 through the combination of MarkitServ, Traiana, TriOptima and Reset, and is a 50/50 joint venture owned by S&P Global and CME Group. Successful candidates will be interviewed and directly employed by OSTTRA, joining a global team of more than 1,200 post-trade experts.

With an outstanding track record of developing and supporting critical market infrastructure, our network connects thousands of market participants to streamline end-to-end workflows-from trade capture at the point of execution, through portfolio optimization, to clearing and settlement.

Joining the OSTTRA team is a unique opportunity to help build a bold new business with an outstanding heritage in financial technology, playing a central role in supporting global financial markets. Learn more at .

What's In It For You? Benefits

• Benefits: We take care of you, so you can take care of business. We care about our people, and provide everything you-and your career-need to thrive at S&P Global.
• Health & Wellness: Health care coverage designed for the mind and body.
• Flexible Downtime: Generous time off helps keep you energized for your time on.
• Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills.
• Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs.
• Family Friendly Perks: Perks for partners and children, with benefits for families.
• Beyond the Basics: From retail discounts to referral incentive awards-small perks can make a big difference.

For more information on benefits by country visit:

Equal Opportunity Employer

S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment.

If you need an accommodation during the application process due to a disability, please send an email to: . Your request will be forwarded to the appropriate person.

Location: London, United Kingdom