Customer Success Agent German C2

As a Customer Success Agent, you act as the primary contact for the German real estate agents. You assist them with their day-to-day activities, respond to questions about ongoing projects, provide guidance on products, and ensure they receive timely, knowledgeable, and solution-focused support.

• Support with booking and coordinating appointments with our photographers
• Advise clients on additional products such as video and 360 tours
• Handle adjustments and changes to existing orders
• Answer client questions about the completion and delivery of image materials
• Proactively think along with clients about the best way to present and market their properties
• Follow up on warm leads generated by marketing or account managers
• Contact interested real estate agents by phone, prepare and send offers, and maintain records in Salesforce
• Coordinate appointments and support new business initiatives
• Identify opportunities during client conversations and address them in a natural, consultative way
• Collaborate with Sales, Operations, and Marketing to support customer satisfaction and growth in the German market

Requirements

• Excellent German skills, both written and spoken (native or C2 level)
• Good English skills for internal communication; Dutch is a plus
• You are available 32 - 40 hours per week
• Experience in customer service or a similar customer-facing role
• Enjoyment of phone-based customer interaction, including actively following up on leads
• A service-oriented mindset combined with strong commercial awareness
• Well-organized, reliable, and detail-oriented
• Proactive working style with a pragmatic "get it done" mentality
• Willingness to work from our office in Eindhoven at least once per week (hybrid working possible)

Benefits

• The position starts with a 7-month or one-year contract, with the possibility of a permanent contract based on satisfactory performance
• Pension scheme
• 20 vacation days, plus the option to purchase 7 additional days (based on full-time employment)
• Home office allowance for remote working days
• Travel reimbursement for commuting by car
• Work in a dedicated and motivated team
• A dynamic and ambitious company with short decision-making processes and room for initiative
• A modern office in Eindhoven
• Regular team events and company activities
• Development opportunities within a growing company

Application Procedure If you are interested in this vacancy, you can apply by clicking on the button above. By clicking on apply, you agree to our privacy commitment and terms and conditions . Your application will be sent directly to the recruiter in charge. IMPORTANT: if you are not yet registered with Undutchables we kindly ask you to do so. Your information will be handled in the strictest confidence and your CV will not be sent to a company unless you have given prior permission. Curious about how the recruitment process works within Undutchables, click here to read more.