Customer Success Advocate - Remote, Flexible Hours

Bike Club is seeking a Customer Service and Success teammate to support subscriptions, billing, deliveries and bike selection. You will gather member feedback, share insights with the team, and perform proactive outreach to improve retention.

The role blends service with a proactive mindset and offers a remote-first setup across the UK, with a monthly in-person team meeting at the East London warehouse. Experience with CRM tools is preferred, including Salesforce.