Customer Solutions Architect - EMEA

We're hiring a Solutions Architect to support our EMEA customers.

Reporting to our Head of Global Client Experience, you'll work directly with some of the world's largest enterprises to fundamentally transform and accelerate the way thousands of developers build software. You'll collaborate hands-on with engineering teams to architect and implement solutions that make them exponentially more productive. Your north star: drive customer success and deliver value through Ona, from proof of value through renewal and expansion.

Who we are

We're a talent-dense group of people who transform how software is created, working to empower every company, every team, and every individual to succeed in a software-first world. We've found product-market-fit and are scaling with high velocity towards repeatable go-to-market fit.
We care deeply, and for many of us, building Ona is our life's work. Our operating principles are an honest representation of how we build relationships and make decisions. We choose colleagues carefully based on merit and their authentic alignment with these principles.

If you're energized by the above, we'd love for you to apply!

Role responsibilities

Our operating principles are a core responsibility of every role. We expect anyone that joins the team to take an active part in forming and enhancing our culture by living them out.

Role-specific responsibilities:

• Own end-to-end technical success of enterprise customers in post-sales, from proof of value through renewal and expansion
• Design and implement optimal Ona environments and provide hands-on technical coaching to drive success
• Deeply understand customer workflows and AI developer initiatives
• Improve onboarding efficiency through tooling development and product feedback
• Develop repeatability through documentation, resources, programs, and workshops to drive enterprise customer success at scale

At the end of your first 30 days, you will have:

• Deeply understood the product, the problems it solves, and how it operates
• Grasped our onboarding methodology to the extent that you can run implementation with minimal support
• Built relationships with key internal stakeholders on the GTM and Product Engineering teams
• Taken ownership of your account portfolio by establishing customer relationships, completing technical account audits, learning customer tech stacks, and strategizing a path forward
• Made 3 meaningful improvements to our process using Ona

About you

• You work in alignment with our operating principles.
• You're a seasoned technologist. You understand the basics of computer science, software development, developer tools, containerization, and cloud infrastructure. Whether discussing system architecture or implementation details, you have a strong foundation that successfully guides the customer towards success regardless of the topic. You are solutions oriented and clever enough to read the manual, identify problems, and drive forward meaningful next steps that put customers at ease.
• You're every customer's favorite partner. You take full responsibility for the success of the customer and anything that comes along with it: their frustrations, pain points, unlocks, and progress. Whether it's finding a meaningful workaround or crafting a completely new approach, you're relentless in your pursuit of empowering customers towards success. Your meticulous attention to detail, rapid iteration, and ability to make the right trade-offs is what makes everyone you work with say "no one does it better."
• You're a product evangelist. Your passion for the product is contagious. Customers trust your insight and intuition because you genuinely understand both their pain and Ona's potential. When gaps exist between needs and capabilities, you become the bridge - collaborating with internal teams to evaluate options, champion improvements, and ensure we evolve the product in the direction of the customer. You find joy in solving complex problems and appreciate both the art and science required to build something that matters.

Additionally, we're looking for someone with most of the following:

• Significant experience and impressive outcomes in a technical, customer-facing role driving success within large enterprises from regulated industries up to the F500
• Direct experience working with technical personas (Developers, Architects, Security)
• Expertise in platform engineering and developer productivity practices
• Familiarity across a wide range of frameworks and tools that make up the software development life cycle at an enterprise company (SCM, IDE, DBs, Infra, etc)
• In-depth cloud experience: AWS (preferred), Azure, and/or GCP
• High-growth, early stage startup experience
• Willingness to travel to customers as needed

We use these tools and expect you to have familiarity with most of them:

• Ona
• Pylon
• Linear
• SFDC
• Gong

Benefits

• Flexible paid time off including holidays that are most meaningful to you
• Employee-friendly equity terms (extended exercise)
• Health insurance (location dependent)
• Wellness allowance
• Premium work-from-home equipment
• Regular company off-sites

Interview process

We are remote-first and so is our hiring process. We are conscious of your time and are committed to being as efficient as possible.

• Intro call
• Hiring Manager Interview
• Head of People Interview
• Technical Challenge
• CEO Interview

As a final step, we'll set reference calls with people that can speak directly to your performance. Additionally, we will run a full background check (location dependent).