Customer Software Training Manager

We're searching for a SaaS Trainer to join a fast-growing AI SaaS business to take ownership of the full customer training experience. Your focus will be on transforming enablement from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time-to-value and drives stronger product adoption.

Our Promise

Thank you for taking an interest in the role advertised. We'd like to confirm that each CV received is read thoroughly by a trained consultant; if your application is shortlisted then you will be contacted via telephone in the first instance. If we have not contacted you within 5 working days of your application, please understand that the CV received, and the information provided does not meet the requirements of the role. However, we endeavour to consider all applicants for future opportunities; should you wish to speak to the named consultant about your application, please contact us directly.

SaaS Training Specialist

Are you passionate about helping customers gain real value from technology?

We're searching for a SaaS Trainer to join a fast-growing AI SaaS business to take ownership of the full customer training experience. Your focus will be on transforming enablement from a manual, inconsistent process into a structured, repeatable and scalable system that accelerates time-to-value and drives stronger product adoption.

Reporting to the COO, you'll work closely with Customer Success, Sales, Product and Technical teams to design and deliver high-quality training programmes that support customers from day one and throughout their lifecycle. If you enjoy turning complex systems into simple, scalable learning experiences and want to play a hands-on role in improving customer outcomes, this could be an excellent next step in your career.

• £50,000 - £60,000 per annum, dependent on experience
• Leeds - Office Based with UK Travel
• 30 days holiday (increasing by one day per year of service, up to 35) + Bank Holidays + Work Anniversary Day Off
• Excellent career growth opportunities in a thriving start-up environment
• Benefits include Wellbeing Support, Bright Exchange Discounts, Free Onsite Parking & Regular Team Socials.

Key Responsibilities Customer Training & Onboarding:

• Design and deliver structured onboarding programmes aligned to customer implementation timelines.
• Run engaging live and recorded training workshop sessions for customers (Leeds/UK-wide).
• Create role-based learning journeys for different user types.
• Ensure customers are confident managing workflows and processes from the outset.

Content & Enablement Systems:

• Build and maintain a scalable training academy, including videos, guides and learning resources.
• Develop clear playbooks covering workflows, integrations, APIs and best practice usage.
• Create assessments and certification frameworks to validate learning.
• Continuously evolve training materials in line with product updates and customer feedback.

Internal Enablement:

• Train internal teams on platform functionality and best practice.
• Ensure consistent messaging across all customer-facing functions.
• Support onboarding and ramp-up of new hires through structured learning programmes.
• Drive improved product adoption, usage depth and customer confidence.
• Reduce onboarding time and reliance on support through effective education.
• Identify recurring knowledge gaps and feed insights back into Product and Development.
• Contribute to ongoing improvements across onboarding and enablement processes.
• Experience within a SaaS business, training or enabling customers (SMB to Enterprise), preferably AI/Field Service Management SaaS.
• The ability to simplify and explain technical concepts such as workflows, integrations or APIs.
• Experience designing structured training programmes or learning journeys.
• Confident presentation and facilitation skills, both online and in person.
• A highly organised, process-driven approach with strong attention to detail.
• The confidence to work cross-functionally and influence multiple stakeholders.
• Located within a commutable distance to Leeds, willing to travel UK-wide when required.
• Candidates must have a permanent Right to Work in the UK. Please note, our client cannot offer visa sponsorship for this position.
• Experience building or managing LMS or training academy platforms.
• Familiarity with tools such as Loom, Notion or TalentLMS.
• Background in Customer Success, Implementation or Onboarding.
• Experience working with automation, AI or workflow-led platforms.

We are proud to be partnered with a well-funded, ambitious and high-growth AI SaaS start-up that is transforming how businesses automate and scale their operational workflows. They are now searching for a SaaS Training Specialist to play a pivotal role in shaping customer enablement. If you're passionate about customer education and enjoy building training frameworks that genuinely make an impact, this could be the role for you.

Thank you for your interest. We carefully review every CV and will contact shortlisted applicants by phone or email. If you don't hear from us within 5 working days, unfortunately your application hasn't been successful on this occasion.