Customer Service/Triage Specialist

Current Opportunity: Customer Service/Triage Specialist

Must be UK based. Remote or hybrid depending on your proximity to our Ealing, London office.

Salary: £27,000 gross per annum plus competitive benefits.

What you will do

Workplace Options has an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in the UK. Our Customer Service/Triage Specialists provide personal and family assistance to members and their families.

Responsibilities

• Triaging client calls to the appropriate department: Counselling, Wellness, Financial and Legal.
• Researching and referring clients to various resources in the community depending on the client's situation.
• Cases may involve research on Education-College/Financial Aid, Tutoring Services, Public/Private Schools.
• Cases may require locating resources regarding Family Services-Adoption, Parenting Classes, Birthing Classes, Support Groups.
• Support provided may be related to Relocation Services-Apartments, Estate Agents, Subsidised Housing, Moving companies.
• Calls may be answered with regards to Social Services-Rental Assistance, Utility Assistance, Child Care Subsidy, Housing Subsidy and Financial planning.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Required Skills

• Strong written and spoken communication skills.
• Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
• Proficient in conflict resolution skills.
• Ability to organise and prioritise effectively.
• Outstanding organisational, relationship building and interpersonal communication skills.

What we offer

At Workplace Options, we don't just deliver wellbeing services to our clients; we champion wellbeing for our employees too. Examples of our benefits include:

• Gym reimbursement
• Transport reimbursement
• Tuition reimbursement
• Permanent health insurance
• Life insurance
• Mentorship programme
• CPD training reimbursement
• EAP benefits
• Employee exchange programme
• Comprehensive training provided for this position

EEO Statement

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organisation is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes. We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

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