Customer Services Temporary - 6 Months

Customer Service Advisor (Temporary - 6 Months)

Hybrid Flexible Hours

We are currently recruiting for a Customer Service Advisor to join a busy, fast-paced support team on a 6-month temporary contract.

This is a great opportunity for someone who enjoys helping customers, solving problems, and working across multiple channels in a collaborative environment.

About the Role

You will be the first point of contact for customers, providing support and resolving queries through a variety of channels including phone, email, and webchat. The focus is on delivering a high-quality customer experience while handling enquiries efficiently and professionally.

Key Responsibilities

• Supporting customers with account access, including login
• Responding to inbound emails and webchat requests
• Handling inbound and outbound calls in a contact centre environment
• Managing a high volume of customer queries and ensuring timely resolution
• Escalating more complex issues where required
• Maintaining accurate records and following internal processes
• Delivering a consistently high level of customer service across all interactions

What We're Looking For

• Previous experience in customer service or contact centre roles
• Excellent communication skills (written and verbal)
• Comfortable working across multiple systems and communication channels
• Strong problem-solving ability with good attention to detail
• A positive, flexible approach and ability to work both independently and as part of a team

What's on Offer

• 6-month temporary contract
• Flexible working hours
• Hybrid working model
• Friendly and supportive team environment

Please apply if you are available to start within the next 4 weeks.