Customer Services Representative

Hours: Full Time - 42 hours - Variable Shift Pattern

Creating and maintaining great places to live and work delivered by excellent people who care

Purpose of Role

Are you a dependable, service-driven professional with a passion for helping others? Join our dynamic Helpdesk team in Denton as a Customer Services Representative, where you'll be the frontline liaison for clients reporting maintenance and repair issues across a diverse portfolio of sites.

Job Description

In this fast paced role, you'll ensure all service requests are logged, prioritized, and dispatched efficiently to the right teams or contractors keeping operations running smoothly and customers satisfied.

Working Hours

• Shift Pattern: Rolling 4 days on, 4 days off
• Shift Duration: 12 hours (07:00-19:00)
• Weekend Work: In line with rostered on days

Responsibilities

• Serve as the first point of contact for customer issues via phone and email using our contact centre software
• Accurately log and track maintenance and repair requests in our CAFM system
• Coordinate with internal teams and external contractors to schedule timely repairs
• Keep customers informed with regular updates on the status of their requests
• Deliver professional, empathetic, and solution-focused communication at all times
• Monitor open cases and follow up to ensure prompt resolution
• Maintain detailed records of all interactions and service outcomes
• Contribute to continuous improvement by identifying recurring issues or process inefficiencies

Essential Qualifications/Skills

• Proven experience in customer service
• Strong written and verbal communication skills
• Exceptional attention to detail
• Confident IT skills
• Ability to stay calm and professional under pressure
• Willingness to work 12-hour shifts on a rolling 4-on, 4-off schedule

In return for your hard work we offer additional training and development, 26 days holiday (+ bank holidays), generous pension contribution, life assurance and much more.

We encourage job applications from all. Should you require any reasonable adjustments to be made as part of the application process please contact us directly. VINCI recognises the importance of helping our employees balance their work and home life by offering flexible working arrangements across many of our roles which include working from home to enable employees to balance their working life with other priorities.