Customer Services Representative - Portuguese Speaker

Customer Services Representative - Portuguese Speaker

POSITION SUMMARY

Customer Services Representative Portuguese.

Marriott International Cork CEC invites you to be you, every day. Spend your days collaborating with talented individuals who thrive on providing extraordinary support to our customers. Bring passion and dedication to your job, and there is no telling what you could accomplish. Are you a problem-solver or an 'I can help you with that' kind of person, who can build rapport easily? Do you have excellent verbal and written skills? Are you adaptable? Do you enjoy diversity? Are you interested in progressing?

Responsibilities

Serve guests from around the world as they embark on their travel journey. Create an effortless experience and build raving brand fans by answering questions about property facilities, services, and room accommodations to support our overall vision to be the world's favourite travel company. Handle incoming contacts for a variety of Marriott brands and assist customers with their booking needs or questions through preferred channels. Responsibilities include processing reservation requests and supporting basic loyalty and customer care requests. This role will identify guest reservation needs and follow sales techniques to maximise revenue. Ensure compliance with policies and procedures for special booking rules and requests, loyalty guidelines, and case management. Provide customer support through assistance and guidance in issue resolution, and open communication with Marriott properties, related company contacts, and third parties.

Benefits

• Choice of where to work - in centre, remote (within 50 mile radius), or hybrid.
• Discounts with local businesses.
• Flexible Working Arrangements to accommodate busy lives.
• Leave of Absence programme.
• Full Paid Maternity Leave.
• Life Assurance, travel, and bike to work schemes.
• After 90 days, free health insurance, including eye care, and a private pension.
• Up to 100% Educational Assistance.
• Employee Assistance Program.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or any other basis protected by applicable law.