Customer Services Officer

Basis Full time

Job profile for Customer Services Officer

Customer Services Officer

21/06/2026 Customer Services Officer Apply online

The job requirements are detailed below. Where applicable the skills, qualifications and memberships required for this job have also been included.

Job details

Salary £26,824 - £28,142 per annum

Contractual hours 37

Basis Full time

Package 26 days paid AL pro rata for part time staff, Flexi Scheme available for most positions, Excellent contributory pension scheme, Cycle to work, Health & Wellness checks, Store discounts, gym membership discount

Date posted 08/06/2026

Job reference CUSY26N003

Job description

Chichester District Council are committed to providing a first-class service to its customers and in recognition of this commitment, we equip and train our frontline staff to be true customer champions.

If you:

• have a positive attitude
• enjoy dealing with a variety of people and queries
• are self-motivated
• and a team player

then we would welcome your interest in the following vacancy.

The customer services officer will answer customer enquiries across many council services, via the telephone and email.

Additionally, officers are responsible for greeting all persons visiting the offices and assisting them, as appropriate. This post is busy and challenging within a constantly evolving service. Thorough training will be provided to the successful candidate.

Applicants should have the ability to work as part of a team and have excellent communication and IT skills.

For more information about the post please contact Victoria Stapleton on .

Interviews to be held on 30 th June and 1 st July 2026.

Employee benefits include:

• Excellent defined benefits Pension Scheme
• Minimum 26 days holiday going up to 31 days after 5 years (or before with previous service) plus paid Bank Holidays
• Flexi-time (available for most positions) - potential to build up an extra 12 days leave a year
• Flexible working arrangements including working from home and 9-day fortnight options
• Employee Assistance Programme for staff and their relatives
• Cycle to Work Scheme/Car and Cycle Loan Scheme/discounted city centre parking/Lease Car Scheme
• Health & Wellbeing initiatives including free health checks and free eye tests plus subsidised leisure centre membership
• Payment of your main professional subscription fee.
• Training and development opportunities - including funding of professional qualification training
• Staff Awards Scheme

Chichester District Council has a commitment to Equality of Opportunity in Employment. If you have a disability which makes it difficult for you to complete our application form please contact the HR Section who will assist you.