Customer Services Officer

Job Title: Customer Services Officer
Contract: Fixed Term
Location: Hereford
Hours: 37
Salary: £25,989 - £28,142 per annum
Closing Date: 17/04/2026

About the Role

Deliver and promote excellent Herefordshire Council Customer Service to the community in line with Corporate Customer Service Standards.

Responsibilities

• Handle and resolve customer enquiries through telephone, face to face, and digital channels, providing outstanding service.
• Deliver and promote excellent council customer service in line with corporate standards.

Qualifications

• Be flexible and able to deliver advice and services on behalf of the council and partner organisations.
• Have front line experience, excellent communication skills, and a passion for assisting the public and problem solving.
• Relate well to the community.
• Hold GCSE Maths and English grade C or above, and a recognised computer skill certificate (ECDL) or equivalent.

Benefits

• Competitive salary £25,989 - £28,142
• Enrolment in the Local Government Pension Scheme (LGPS)
• Clear career progression pathways
• Annual leave: 31 days pro rata + bank holidays and option to purchase additional 10 days
• Flexible working (including job sharing, part time hours and agile working)
• Employee Assistance Programme 24/7 support and counselling
• Professional membership fee payment (based on role requirements)
• Access to retail, leisure, holiday and health benefits (savings, cash back, discounts)

Equal Opportunity

We are an equal opportunity employer committed to diversity, inclusion and safeguarding. All applicants will be considered without regard to race, religion, gender, disability, etc.