Customer Services Officer - Part Time Permanent

Customer Services Officer - Part Time Permanent

Vacancy type Permanent part time Salary £27,761.59 - £30,243.26 Closing date 20/03/2026

Vacancy Number MDC001908

Grade of Post: D

Hours: 28 hours per week over 4 days

Location: This role provides remote and flexible working, office attendance is required for 2 or more days a week, subject to business need.

Description

If you love working with customers in a fast-paced environment that offers a diverse environment where no day is the same; this role could be for you!

Customers are at the heart of everything we do at Maldon District Council. These roles are at the centre of the organisation and you will assist in providing a front line response to customer enquiries and play an integral part in the consistent delivery of a reliable and professional service.

In these roles you will assist in the day to day completion of the team workload to achieve high performance, with a customer centric focus. With a strong customer focus and "right first time" approach to service delivery you will inspire and champion the council's Customer Strategy and help to deliver our programme of transformation.

To succeed in these roles, we need you to be able to demonstrate good communication and organisational skills and enjoy working in a busy environment. You should be able to use IT systems and have a good academic background.

About this role

You will be required to respond to a wide range of queries from customers and residents regarding waste, planning, revenues & Benefits and environmental queries using our in house systems, telephone and written correspondence. We are looking for someone that is enthusiastic with a flexible approach and has plenty of experience dealing with customers.

The successful candidate will be confident using IT equipment and packages competently and able to undertake general administrative work. Knowledge of the Council, its functions and the district would be an advantage but is not essential to succeed.

Please note this role will be subject to a Basic DBS Check

For an informal discussion about this position

For more information or an informal discussion, please contact Jo Bratt on or Sophie Pegley on or email or or download and read the job description.

Maldon District Council's structure charts are available to view here

To apply

If you would like to be considered for this role, we would love to hear from you. Please complete the online application form found here. We are unable to accept CVs.

Interviews to be held on Thursday 9 April 2026.

Please note: All interview notifications will be sent via e-mail. Please ensure you provide an e mail address so that we can make contact with you. If e mail is not suitable to you because of additional needs, please make us aware so we can support you through this process fairly on .

Unfortunately, due to the number of applications we receive, we are unable to respond to all applications. Therefore, should you not hear from us within 3 weeks of the closing date, please assume you have been unsuccessful.