Customer Services Information Guide

Contract Civic Recruitment Limited United Kingdom

Posted On 20/05/2026

Job Information

City Swindon

Province Wiltshire

Postal Code SN1

Job Description 3-Month Contractwith a local authority
Summary

• Join our team as a Customer Service Representative for a 3-month contract with a local authority in Swindon. This role is pivotal in delivering high-quality customer service through the Council's inbound contact centre. You will play a crucial role in promoting a digital-first approach, guiding residents to access a wide range of services online while ensuring all inquiries are managed efficiently and professionally.
  

Responsibilities

• Handle inbound calls from residents, providing accurate and timely information.
  
• Deliver a professional, friendly, and customer-focused service at all times.
  
• Understand customer needs and provide appropriate solutions or guidance.
  
• Encourage and support customers to access services online.
  
• Promote digital self-service options to improve accessibility and efficiency.
  
• Assist customers in navigating online systems and information.
  
• Previous experience in a customer service or contact centre environment (desirable).
  
• Experience handling inbound calls and dealing with customer inquiries.
  
• Experience supporting customers with digital or online services (desirable).
  

Essential Qualifications

• GCSEs (or equivalent) including English and Maths.
  

Additional Information

• Working hours: 37 hours per week, Monday - Friday, 9 am to 5 pm.
  
• Work arrangement: 3 days in the office and 2 days remote, with mandatory office presence on Tuesdays for team office day.
  
• Interviews will be conducted in person at Civic Offices, Euclid Street, Swindon.
  
• We operate on a bi-weekly schedule.