Customer Services Executive

Ogilvie Fleet is growing; and we are looking to expand our customer service team in our Chapeltown office

At Ogilvie Fleet, we are proud to be a supportive, innovative and forward-thinking organisation with ambitious growth plans and a strong reputation for delivering exceptional customer service.

The Role:

Customer Service Executives play a key role in our business by helping to manage 25,000 vehicles and their drivers. A CSE will coordinate vehicle quotations, follow up with Sales, onboard new clients, and manage orders alongside our driver liaison team. They handle orders, funding applications, contracts, schedules, deliveries, and supplier liaison while maintaining client relationships and resolving issues. They also oversee reporting, renewals, and cross-department communication. Administrators support these processes by confirming orders, arranging and tracking deliveries and collections, implementing and funding contracts, and handling calls.
You will be working alongside our great people in all departments to help us deliver our industry-leading customer service.

What we offer

• Competitive basic salary and OTE of 30k
• Salary sacrifice car benefit scheme
• 32 days holiday including Bank Holidays plus option to purchase more
• Generous pension and flexible benefits
• Long service awards
• Early finish every second Friday
• Wellbeing support and Employee Assistance Programme
• Ongoing learning and development opportunities
• A pathway to progress within a growing organisation
• Potential hybrid working two days a week following probationary period
• Best Companies 2 star accreditation and Investors in People Platinum status

About You:

We are looking for someone with great interpersonal and communication skills, as you will be the direct point of contact for a range of customers. You will need to be organised and be able to manage workloads and prioritise tasks.

You will be working as part of a great team but will also need to use initiative to complete tasks alone.

Skills required:

• Customer Service experience within a corporate client environment essential
• Automotive experience is preferred but not essential
• Excellent organisational skills required
• A presentable person with confident and professional telephone manner
• Microsoft Outlook, Word, Excel experience required
• Work well individually and as part of a team

Join a business where your contribution is valued and where you can build a long-term, successful career as part of a high-performing team.