Customer Services Associate - European

Corin Group is a global orthopaedics innovator, headquartered in Cirencester, where we manufacture world class hip and knee implants that are shipped worldwide and truly change lives. With over 400 employees across seven onsite units, quality, precision, and teamwork drive everything we do.

Due to continued growth, we have an exciting new opportunity within our Customer Service Team to help meet increasing global demand.

You will provide support to the European Customer Service team, assisting with ad hoc tasks and acting as a reliable backup across multiple regions to ensure smooth, efficient and consistent operations, covering the below countries:

• UK
• Global Distribution
• Italy

If you are able to speak French, German or Italian and have the skills required for the role, we would love to hear from you - this would be considered an advantage but is not essential.

As a Customer Service Associate, you will:

• Act as the first point of contact for customers within Corin
• Accurately enter and audit customer orders, ensuring a right-first-time approach
• Investigate issues, perform root cause analysis, and process credit notes as required
• Manage Return Goods Authorisations (RGAs)
• Issue order acknowledgements in a timely manner
• Maintain and update master customer data, ensuring accuracy at all times
• Take ownership of Customer Services standard operating procedures (SOPs), ensuring they are kept up to date
• Monitor and meet Customer Services KPIs to support a high-quality customer experience
• Handle new customer enquiries and support account setup documentation
• Provide support during internal and external audits as required
• Rotate across regional inboxes, processing orders via Outlook, allocating shipping, tracking stock and inbound deliveries, checking expiry dates, arranging collections, and supporting direct sales to hospitals

What we're looking for:

• Previous account management or sales experience
• Strong systems knowledge (ERPs, WebOps, Sage)
• Minimum 2 years' customer service experience (orthopaedics advantageous)
• Customer-focused and process-driven
• Excellent communication and stakeholder management skills
• Proficient in Microsoft Office (Excel, Outlook, Word)
• Highly organised with strong attention to detail
• Able to prioritise, multitask and work under pressure
• Proactive, adaptable and a collaborative team player
• Problem-solving mindset with analytical ability
• GCSEs (or equivalent) in English and Maths

This is a full-time position, Monday to Friday. Following completion of training and probationary period, the role will move to a hybrid model with the option to work two days from home.

We offer great benefits to our Customer Service Associates which include:

• A free canteen where you are able to enjoy hot and cold meals!
• Excellent pension - starts at 6%, going up to 9.7% after 18 months.
• Life assurance - Six times your basic salary
• Private medical insurance with BUPA for you and your family
• Free annual eye tests and flu vaccinations
• Employee referral program where you can earn up to £1,000 for each successful hire you recommend

Corin provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.