Customer Services Assistant

Customer Services Administrator

Location: Alloa
Salary: £24,500 per annum (pro rata)
Contract: 2-Month Temporary Contract (with potential for extension)
Hours: Full Time

The Opportunity

We are currently recruiting for a Customer Services Administrator to join a well-established organisation within the property sector. This is an excellent opportunity for an experienced administrator or customer service professional looking to gain valuable experience within a busy and customer-focused environment.

Working as part of a dedicated team, you will provide a high-quality administrative and customer service function, supporting tenants, customers, and internal departments across a range of property-related services.

Key Responsibilities

• Deliver excellent customer service to tenants, customers, and stakeholders.
• Handle enquiries via telephone, email, live chat, and face-to-face interactions.
• Monitor and manage shared email inboxes, ensuring enquiries are directed appropriately.
• Support administration processes, including maintaining accurate records and updating internal systems.
• Process applications and tenant-related documentation.
• Prepare tenancy and information packs for customers.
• Assist with the administration of repairs and property-related enquiries.
• Process incoming and outgoing mail, scanning and distributing correspondence.
• Take payments and issue receipts where required.
• Organise meeting rooms, bookings, and refreshments.
• Promote online customer services and digital engagement platforms.
• Provide general administrative support including filing, scanning, photocopying, and data entry.