Customer Services Assistant

Customer Services Assistant (Plumbing & Heating Specialist)

We're looking for a Plumbing & Heating Customer Services Assistant to join the team at our Diss branch. Our sales people thrive on great conversations, building lasting relationships, and driving branch success.

What you'll be doing:

Building connections - with customers in person, over the phone, and in the branch or yard, providing expert advice.

Creating tailored solutions - preparing quotes, following up on enquiries, and developing leads.

Keeping things running smoothly - managing essential admin efficiently.

Offering guidance - with up to date product knowledge to help customers find the best plumbing & heating materials.

Enhancing the shopping experience - maintaining well stocked, inviting displays.

Collaborating - across the branch with your colleagues, including yard and counter sales, to support the team.

We're happy to explore flexible working options. Feel free to chat with us about it during the interview. While we might not be able to meet every request, we'll always listen with an open mind and there's no judgment in asking.

What you'll bring:

We celebrate individuality and know your personality and strengths matter just as much as your experience. You'll bring some previous customer service experience and sales experience with in a plumbing & heating environment is preferred but isn't essential. So if you enjoy helping customers, have an interest in plumbing and heating materials and are keen to learn, we'll give you all the training and support you need to grow and succeed in the role.

The right person will also bring strong time keeping, natural organisation and clear communication skills. You'll listen well, show genuine enthusiasm and maintain sharp attention to detail. Driven, passionate and customer focused, you'll adapt your approach to suit each individual and deliver a positive, personalised experience every time.

What's in it for you:

We believe great work should be recognised and rewarded. Here's what you can expect:

• 24 days' holiday, plus bank holidays
• Attendance bonus & company bonus scheme, based on performance
• Contributory pension and life assurance
• Discounts on high street retailers, supermarkets, restaurants, gyms and cinemas
• Colleague discount across our group brands
• Attraction and travel discounts
• Training and development programmes to support your growth

We offer on the job training and opportunities to work towards recognised qualifications, including apprenticeships.

We're proud to be an equal opportunities employer and we are committed to creating a respectful and inclusive workplace, whether you're based in one of our branches, on the road or in one of our offices.

If you need any adjustments to support you through the application or interview process, please let us know.