Customer Services Assistant - Bereavement Services

- Customer Services Assistant - Bereavement Services

Contract - Temporary (3 months)
Pay Rate - £14.49 per hour
Hours - Full time - Monday to Friday, 9:00am to 5:00pm with occasional Saturdays
Start Date - Immediate
Location - Chilterns Crematorium, Whielden Lane, Amersham HP7 0ND

Are you passionate about delivering outstanding customer service?
We're looking for a calm, organised and compassionate individual to join the Bereavement Services team at Buckinghamshire Council. In this varied role, you'll coordinate chapel services, welcome and support visitors, manage service technology, and help ensure every funeral service is delivered with dignity, professionalism and care.

If you've worked in customer service, hospitality, events, healthcare or a public-facing role, we'd love to hear from you. Full training will be provided.

About the role
As a Chapel Attendant, you'll play a key role in ensuring cremation services run smoothly at the Chilterns crematorium. Working as part of a supportive team, you'll prepare the chapel for services, welcome funeral directors and mourners, operate chapel media systems and provide discreet assistance throughout each service.

Your responsibilities will include:

• Preparing the chapel before each service, ensuring it is clean, welcoming and ready for families.
• Operating the chapel media system, including music, visual tributes and webcasts.
• Greeting funeral directors, celebrants and mourners with empathy, professionalism and respect.
• Checking documentation and the identity of the deceased before services.
• Remaining in attendance during services to provide support and maintain a safe environment.
• Preparing the chapel between services and maintaining floral tribute areas.
• Assisting with the scattering of ashes in the Garden of Remembrance, sometimes in the presence of families.
• Supporting remembrance events, open days and other activities.
• Carrying out routine checks and helping maintain high standards across both crematorium sites.

About you
We're looking for someone who is compassionate, dependable and able to work calmly in an emotionally sensitive environment.

You'll ideally have:

• Excellent customer service skills and experience dealing with members of the public.
• The ability to communicate sensitively with people who may be grieving.
• Good organisational and time management skills.
• Confidence using computers or the willingness to learn new systems.
• The ability to work independently, use your initiative and remain organised under pressure.
• Good literacy and numeracy skills.
• GCSEs (or equivalent) including English and Maths, or relevant experience.

Experience working in a customer-facing role is essential, particularly where you've handled sensitive conversations or supported people during difficult situations.

Why work with us and Buckinghamshire Council?
As a flexible employee of Pertemps, one of the UK's largest independent recruitment agencies, you'll benefit from professional support and a trusted partnership approach.

Joining Buckinghamshire Council means becoming part of an organisation that values being Proud, Ambitious, Collaborative, and Trustworthy. You can expect:

• A supportive and inclusive culture
• Opportunities to contribute meaningfully to your community
• Access to health and wellbeing initiatives
• Career development and training opportunities
• A welcoming team environment with regular social and charity events

Ready to apply?
Submit your application online today - we're reviewing applications as they come in, so don't delay.
For further details, contact Pertemps Aylesbury and ask for the Buckinghamshire Council team.
We may close this vacancy early if sufficient applications are received.