Customer Services Apprentice

Disclaimer: SLB completed the acquisition of ChampionX on July 16, 2025. If selected, your employment will begin with ChampionX and transition to SLB as part of the planned integration.

Customer Service Apprentice

Location: Dyce, UK. A great entry-level role for an individual looking for their first position in an office environment and an opportunity to start a career in the oil and gas industry.

What's in it For You

• Make an impact and shape your career with a company that is passionate about growth.
• Support from an organisation that values diverse perspectives and ideas.
• Thrive in a company that prioritises sustainability, safety, and continuous improvement.
• Comprehensive benefits package and flexible working arrangements.

What You Will Do

• Liaise with customers and our internal regional sales team when enquiries are received.
• Prepare quotations for the Customer Services Manager for approval.
• Fully outline customer requirements in a Contract Review, ensuring all items, quantities and descriptions are correct.
• Act as the customer interface during outlined work (e.g., delivery updates, changes to purchase orders).
• Prepare Purchase Order Acknowledgement after reviewing Purchase Order terms and conditions.
• Track delivery and other milestone dates.
• Participate in daily Gemba walks and weekly production meetings to update and relay milestones to customers when required.
• Periodically answer telephones.
• Ensure all field service work is charged correctly, confirming expenses are charged back in a timely manner.
• Continuously update the history database.
• Request and gather customer feedback for KPIs.

Minimum Qualifications

• Attention to detail is imperative.
• Excellent organisational and interpersonal skills.
• Ability to prioritise workload and strong time management skills.
• Proficiency with core Microsoft Office programs.

Benefits

• Health, vision, and dental insurance for you and your dependents available from day one.
• Other benefits are available upon request.

Commitment to Diversity and Inclusion

We believe the best teams are diverse and inclusive, and we are on a journey to create a workplace where every employee can grow and achieve their best. We are committed to fair and equal treatment of employees and applicants. In all matters affecting employment, compensation, benefits, working conditions, and opportunities for advancement, we will not discriminate against any employee or applicant for employment because of race, religion, colour, creed, national origin, citizenship status, sex, sexual orientation, gender identity and expression, genetic information, marital status, age, disability, or status as a covered veteran.

Equal Opportunity Employer

SLB is an equal employment opportunity employer. Qualified applicants are considered without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, age, disability, or other characteristics protected by law.