Customer Services Advisor (Bank)

Customer Services Advisor (Bank)

£12.84 per hour

Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad hoc basis to suit the needs of the business and your availability.

If you're passionate about customer service, have a good standard of English, and strong experience in a customer facing role, you could become part of the UK's leading Healthcare Charity. We're recruiting great people to join our friendly, welcoming Contact Centre on a Hybrid working basis.

As a Customer Service Advisor at our Contact Centre, you'll bring excellent verbal communication skills and a positive, proactive customer focused attitude. Thanks to your logical approach and confidence with a variety of systems, you'll be able to prioritise and manage your workload in a fast paced team environment.

Key Responsibilities

• Expertly handle all contact with our customers
• Make good use of a number of channels, including calls, emails, live chat and social media
• Ensure the customer journey is always seamless
• Be part of an exciting, varied and dynamic environment
• Bring your skills to deliver excellent customer service, every time

Benefits

We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind: holiday in line with the Working Time Directive, access to our pension scheme, and a discounted gym membership at £35.00 a month.

Working Hours and Schedule

Working hours will be subject to need up to 37.5 hours, Monday Friday 09 00 with additional evenings when required; ample notice will be given.