Customer Services Advisor (31hrs/pw)

Customer Service Advisor, Harlow, 31 hrs/wk

Location: Harlow, ESSEX, GB, CM20 2GJ

Shift Patterns: This role includes some weekends. Confirm you can fulfil these requirements before applying.

Based at the National Distribution site, the main function is to provide exceptional 5 star customer service and expert advice to consumers, trade customers, and internal stakeholders across multiple channels including email, telephone, live chat, social media, and letter. You will work within set guidelines and adhere to KPI targets, aiming to deliver 5 star Clarins service while monitoring costs and environmental impact.

Benefits

• Competitive compensation package
• 25 days annual leave (pro rata for part time roles)
• Clarins For You - our reward and benefits platform
• Generous employee discount and training allocation
• Potential to earn up to 10% performance based bonus
• Access to a range of wellbeing services through our Employee Assistance Programme

Key Skills & Qualities

• Passionate about delivering world class customer service
• Adept at resolving all queries promptly from email, phone, chats, and social media
• Excellent listening skills to understand customer needs
• Best in class communication skills, both verbal and written

Qualifications & Experience

• Proficient in Microsoft Office
• Excellent verbal and written skills, with confidence communicating at all levels
• Ability to multitask and prioritise work under pressure
• Awareness of GDPR
• Previous experience with Zendesk or Salesforce is an advantage

We welcome applications from all backgrounds and are committed to inclusion and diversity. Clarins is a proud member of the International Labour Organization (ILO) and the Employers Network for Equity and Inclusion (ENEI).