Customer Services Advisor

Customer Services Advisor in Logistics - Felixstowe Location: Felixstowe Hours: Monday - Friday, 8am - 5pm Salary: £30,000 Contract: Temp - Perm Start Date: Immediate

A bit about the company Based in Felixstowe , the Company is a trusted freight and logistics partner known for fast, reliable service and strong local expertise. Their team delivers tailored solutions, proactive support , and seamless shipping for businesses across the region!

Key Responsibilities

• Deliver outstanding customer service via phone, email,
• and in person Accurately process orders, bookings, and customer
• requests Resolve customer queries and issues promptly and
• professionally Liaise with internal teams and external partners to ensure
• smooth service delivery Maintain up-to-date records and documentation Identify opportunities to improve processes, sales and
• customer satisfaction

What we're looking for:

• Previous experience in a customer service, call centre, or
• administration role (ideally within logistics or transport) Excellent communication and interpersonal skills
• Strong problem-solving abilities and attention to detail Confident using IT systems (MS Office, email, CRM systems,
• etc.) Ability to work as part of a team and independently Flexible and adaptable approach to work

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