Customer Services Advisor

Customer Services Advisor

Location: Aylesbury - Hybrid Working. Permanent, Full Time.

Are you looking for an exciting opportunity to make a difference in the housing community? We are looking for a dedicated and enthusiastic Customer Services Advisor to join the Fairhive team.

Responsibilities

• Serve as the first point of contact for customers, handling enquiries, repair requests and appointment bookings.
• Maintain accurate records and liaise with colleagues and contractors.
• Ensure customer service standards are met and support customers by providing accurate information and advice.
• Contribute to continuous improvement initiatives.
• Assist with the training of new colleagues when required.

Qualifications

• GCSE-level education (or equivalent) with good numeracy and literacy skills.
• Strong verbal and written communication skills.
• Good organisational, administrative and prioritisation skills.
• Good intermediate IT skills.
• Knowledge of the processes and procedures relevant to your area of work.
• The ability to work within policy guidelines, using problem solving and analytical skills to identify appropriate solutions for customers.
• A commitment to equality and diversity in service delivery.

Benefits

• Opportunity to develop your career in an empowering environment.
• Health Cash plan that allows you to claim money back against a wide range of services and treatments.
• Flexible working conditions to help balance work and life.
• Part of a mission driven organisation that makes a tangible difference in the community.
• Supportive team culture and active social committee.

Fairhive Homes is a non profit housing association dedicated to providing affordable housing to over 20,000 individuals in our community. We promote inclusivity and diversity, aiming to reflect the diverse communities we serve.