Customer Services Advisor

Customer Services Advisor Bristol Hospital Sales & Marketing, Patient Services Permanent Full time 37.5 hours per week

Working hours: 08:00 - 17:00 (Monday - Friday) Salary: £25,038.00 per annum

Responsibilities

• Act as a key first point of contact for patients, consultants, GPs and medical secretaries, delivering a professional and conversion-focused service across phone, email and face to face enquiries.
• Provide tailored advice on consultants, specialties and pricing, proactively guiding patients towards appropriate appointments.
• Manage self pay and PMI patient journeys end to end, from enquiry through to booking and follow up, with a focus on maximising conversions.
• Produce accurate self pay quotations, confidently discussing options and supporting price matching where appropriate.
• Take ownership of enquiries and sales leads, using CRM systems (e.g. Salesforce) to track, follow up and convert opportunities into confirmed bookings.
• Book, amend and optimise appointments, supporting effective clinic utilisation and minimising unused capacity.
• Support referral and admission processes, working closely with consultants and medical secretaries to ensure efficient patient pathways.
• Build and maintain strong relationships with internal and external stakeholders, including supporting growth in GP and consultant referrals.
• Contribute to KPI tracking, sales performance, and local marketing initiatives to drive service growth.
• Flex across wider administrative teams as required to support demand and maintain service continuity.

Qualifications

• Confident, engaging communicator with a strong customer and results-focused approach.
• Proven ability to convert enquiries into bookings and proactively follow up opportunities.
• Strong organisational, administrative and IT skills with excellent attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience in a customer-facing or target-driven role (healthcare experience desirable).
• Educated to GCSE level in English and Maths (or equivalent); NVQ Level 2 in Business & Administration desirable.
• Experience using CRM systems, or willingness to learn quickly.
• Proactive, flexible team player committed to delivering high-quality service and supporting business growth.

Benefits

• Free gym membership across our Fitness & Wellbeing clubs.
• Range of lifestyle and financial wellbeing benefits.
• Training and career development opportunities.

About Nuffield Health Bristol Hospital

Situated in the beautiful village of Clifton, Nuffield Health Bristol Hospital-The Chesterfield-is a 30 private bed hospital with 3 digital theatres, combining leading edge clinical facilities with an outstanding customer experience.