Customer Services Advisor

Customer Services Advisor needed in Macclesfield, £13.26ph PAYE

To resolve a broad range of customer enquiries received face to face and via the telephone to provide an efficient and effective customer experience, resolving as many requests at first point of contact as possible.

The role includes:

• Receiving all customer enquiries and service requests to resolve as many requests at first point of contact as possible.
• Updating appropriate IT systems to record and maintain an electronic record of customer details and their service requests.
• Maintaining awareness of appropriate regulatory and legal standards to ensure compliance through day to day activities.
• Managing customer complaints, compliments and suggestions in accordance with the procedures.
• Contributing ideas that create efficiencies or improvements in customer facing and other processes.

This is a Full time role on a temporary contract basis.

If you are interested in the role, please apply with your CV.

Essential Employment is an Equal Opportunities Employer.