Customer Services Account Coordinator

Customer Services Advisor (Pharmacy Background)

Location: Hybrid, Cardiff (3 days in the office, Tuesday-Thursday)
Salary: £25,000 - £28,000 + benefits

We are working with a growing healthcare technology organisation that supports pharmacies across the UK. Due to continued growth, they are looking to appoint a Customer Services Advisor to join their support team.

This is an excellent opportunity for someone with pharmacy experience who is looking to move away from a customer-facing pharmacy environment and into a Monday-Friday office-based role, whilst still utilising their industry knowledge.

Reporting into the Customer Services Manager, you will be responsible for supporting pharmacy customers with a variety of account, order and system-related queries.

This is a highly customer-focused position where communication skills, organisation and attention to detail are essential. You'll work closely with pharmacy teams, helping resolve issues and ensuring customers receive a high level of service.

Key Responsibilities

• Handling inbound customer queries via phone and email
• Supporting customers with order-related enquiries
• Assisting with account setup, configuration and maintenance
• Updating and managing customer information within internal systems
• Investigating and resolving customer issues efficiently
• Liaising with internal teams to ensure customer queries are resolved
• Maintaining accurate records and customer data
• Providing a professional and responsive service to pharmacy customers

What's most important to succeed in this role?

• Strong communication and customer service skills
• Comfortable speaking with customers over the phone
• Highly organised with good attention to detail
• Positive, proactive and willing to learn

Key experience that will stand out:

• Previous experience working within a pharmacy environment
• Experience as a Pharmacy Assistant, Pharmacy Technician, Dispenser or similar role
• Understanding of pharmacy products, terminology and processes
• Experience in a customer service, support or administration role

Working Pattern

• Hybrid working
• Tuesday, Wednesday and Thursday in the Cardiff office
• Monday and Friday remote
• Monday to Friday only (no weekend working)
• Shift pattern between 9:00am-5:30pm or 9:30am-6:00pm

Interview Process

• Initial screening call
• Single-stage interview
• Quick turnaround!

This is an excellent opportunity for someone looking to utilise their pharmacy knowledge in a customer-focused office environment while benefiting from a better work-life balance and long-term career development opportunities.