Customer Service/Contact Centre Advisor

Job Role: Customer Service/Contact Centre Advisor

Location: Burnley

Job Type: Temporary 6 - 12 Month Contract (Reviewed)

Working Pattern: Monday - Friday / Between the hours of 8.30AM - 5.30PM / 37.5 Hours

Pay Rate: £12.71 per hour increasing to £14.02, amazing benefits including excellent paid annual leave 28 days rising to 36 after 12 weeks

Hybrid working 3 days in the office per week can be achieved once competence and confidence is gained and the Manager approves hybrid working to commence.

DBS and Financial Fit checks required

• Receiving inbound calls regarding technical enquiries
• Manage the timely resolution of customer concerns
• Providing advice and guidance
• Taking payments over the phone
• Updating customer details on the internal bespoke system
• Contacting customers regarding alerts on their account
• Assist in the monitoring of device status and problem solving to resolve device malfunctions
• Produce and despatch personalised customer communications being fully compliant to GDPR
• Security checks over the phone with customers
• Manage customer and colleague expectations through good quality communication
• Closing down alerts on the system
• Providing information for reports to team leaders / managers
• Other duties as outlined by line manager

• Previous experience of working in a service delivery environment is essential
• Extensive use of digital applications including (but not restricted to) database based applications and Microsoft office
• Attention to detail is essential
• Ability to work under pressure and act decisively
• Ability to communicate with members of the public and have the ability to defuse situations
• A flexible can-do attitude and professional
• Excellent communicator, written and verbal
• Must be efficient and organised with the ability to prioritise tasks and meet strict deadlines
• Working to targets