Customer Service Triage Officer

Christchurch City Council's Regulatory Compliance Unit is responsible for ensuring that we achieve community outcomes while meeting legislative requirements. Food Safety, Environmental Health, Animal Management, and Alcohol Licensing are just some areas we regulate to ensure the safety of our community.

About the role Ko te mahi nei

Our Customer Services & Triage Officers provide professional business administration and customer support for our field staff, namely the Animal Management Officers, Compliance Officers and Environmental Health Officers within the Regulatory Compliance Unit. The team triage service requests, allocate work efficiently and dispatch Officers following the Regulatory Compliance strategy and within relevant legislative requirements whilst delivering exceptional and timely customer service.

You will be able to engage with others and provide exemplary service to our customers. You will be an adaptable problem solver and be able to take action, looking beyond the obvious for solutions. This role will require you to manage your workload but will see you collaborating with your team members to achieve goals. Strong, respectful communication is a must, both verbal and written. You will also have:

• Minimum Certificate in Business Administration or other relevant qualification/s with extensive experience working with legislation.
• Three years' experience in administering legislation in a compliance/regulatory environment.
• Ability to work under pressure and cope with variable workloads.
• Accuracy and attention to detail in all aspects of work.
• A high degree of knowledge and interpretation of legislation and bylaws.

What's in it for you? He aha ngā hua ki a koe?

Want to be involved in shaping your City? Here at the Council we know our strength comes from our people, working together as one team to create results. When you join us, you're getting involved first hand, and contributing to crafting the Christchurch community. You will also benefit from:

• Access to training programmes, workshops, and development opportunities.
• Flexible working arrangements - WFH, adjustable start and finish times, option to purchase extra leave.
• Collaboration - exposure to wider areas of the organisation.
• Benefits - a variety of benefits for Council staff from health schemes to retail discounts.

If this sounds like an interesting opportunity, you think you have what it takes and want to get involved in shaping our City then please apply today.

At the Christchurch City Council, we are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with the job description, we encourage you to apply anyways.

We understand that recruitment processes can be challenging. If you require any support or adjustments to help you put your best foot forward, please reach out to us at .

Hours of work

12 months Fixed Term Fulltime

Location

This position is primarily based at Metro Place - Bromley

Salary

The salary band for this position goes from $67,635 - $75,150 per annum based on a 40 hour week. Starting salaries will be based on knowledge, skills and experience the successful candidate brings to the role, and relativities both, within the immediate team and in the broader organisation for the same or similar roles.

Closing Date

23 March 2026

Applications will be reviewed as they are received, and interviews may take place prior to the close date. This means we reserve the right to close a job ad before the advertised close date.

Reference # 42182

Posted on 09 Mar 2026

Closes on 23 Mar :00

Location(s) Bromley

Expertise Customer Service

Job level(s) 3 to 5 years, 5 to 7 years, 7 to 10 years