Customer Service Team Member

Customer Service Team Members need on an ongoing basis - hybrid and £14.50 per hour!

Join our client as a Customer Service Team Member
Location: Belfast, Northern Ireland (Hybrid)
Contract Type: Full-Time / Temporary (6 months, possibility to be extended)
Salary: £14.50 per hour
Industry: Banking & Financial Services
Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced, people-focused environment? If so, we'd love to hear from you!

Your new role As a Customer Service Team Member, you'll be the first point of contact for our client's customers-whether they're visiting a branch, calling in, or reaching out online. You'll play a key role in helping them manage their finances, resolve queries, and feel confident about their banking choices.

Key Responsibilities

• Provide friendly, efficient, and accurate service to all customers
• Handle a wide range of customer queries and transactions
• Promote our digital services and support customers in using them
• Identify customer needs and refer them to appropriate banking specialists
• Maintain compliance with all regulatory and security procedures

What you'll need to succeed What We're Looking For

• Excellent communication and interpersonal skills
• Previous experience in a bank is a must.
• A genuine passion for helping people
• Ability to work well in a team and under pressure
• Strong attention to detail and problem-solving skills
• Previous customer service experience (banking experience is a plus, but not essential)

What you'll get in return

• Flexible working options available
• A supportive and inclusive work environment
• Comprehensive training and development opportunities
• Competitive salary and performance-based bonuses
• Generous holiday allowance and pension scheme
• Employee wellbeing programs and staff discounts

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #