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Customer Service Team Manager - Hybrid Leadership
Posted 1 hour 29 minutes ago by Marks & Spencer Plc
Permanent
Full Time
Customer Service Jobs
Cheshire, Chester, United Kingdom, CH1 1
Job Description
Marks & Spencer plc in Chester is seeking a Customer Service Team Manager to lead a team of Customer Advisers, delivering exceptional service, driving satisfaction and safeguarding the brand.
The role is based at the Chester Support Centre on a full-time basis with hybrid working; you will coach, monitor KPI, and collaborate across teams as Duty Manager, ensuring service levels, first contact resolution and customer satisfaction targets are met.
Marks & Spencer Plc
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