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Customer Service Team Manager - Hybrid Leadership

Posted 1 hour 29 minutes ago by Marks & Spencer Plc

Permanent
Full Time
Customer Service Jobs
Cheshire, Chester, United Kingdom, CH1 1
Job Description

Marks & Spencer plc in Chester is seeking a Customer Service Team Manager to lead a team of Customer Advisers, delivering exceptional service, driving satisfaction and safeguarding the brand.

The role is based at the Chester Support Centre on a full-time basis with hybrid working; you will coach, monitor KPI, and collaborate across teams as Duty Manager, ensuring service levels, first contact resolution and customer satisfaction targets are met.

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