Customer Service Team Manager - 12-Month Contract

Evri Group in Morley, UK, is hiring a Customer Service Team Manager for a 12-month fixed-term contract. You will lead a team of around 15 Advisors, coaching them to deliver fast, empathetic support across channels. The role focuses on coaching, data-driven improvement, and building a high-performing culture.

You'll champion brilliant basics, manage attendance and performance, and collaborate with CS, IT and Process Improvement to reduce escalations and improve customer outcomes.