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Customer Service Team Leader - Hybrid, KPI Coaching & Growth

Posted 2 days 13 hours ago by Medica Group

Permanent
Full Time
Customer Service Jobs
Sussex, Hastings, United Kingdom, TN341
Job Description

Medica Group in Hastings, England, is expanding its Customer Service team and seeks a Customer Service Team Leader to guide and develop a dedicated group of advisers. You will drive performance through KPI management, coaching, and regular reviews, while acting as the primary escalation point for customer and operational issues in a fast-paced private healthcare telemedicine setting.

Working closely with colleagues, you will allocate resources, support service delivery, implement process

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