Customer Service Team Lead - Hybrid (London & Budapest)

Freetrade Limited is seeking a Customer Service Team Lead to guide a dedicated team across London and Budapest hubs. You will manage day-to-day workflows, capacity and delivery of a superior customer experience with clear leadership and continuous improvement.

You will coach agents to deliver empathetic, high-quality support while balancing customer outcomes with business needs. The role requires strong judgement, ownership and collaboration with leadership.