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Customer Service Strategy & Operations Lead (Hybrid)

Posted 5 days 8 hours ago by Coventry Building Society

Permanent

Full Time

Customer Service Jobs

Warwickshire, Coventry, United Kingdom, CV1 1

Job Description

Coventry Building Society is recruiting a Senior Manager for Customer Services Business Operations. Hybrid role across Manchester/Coventry with travel. You will shape channel strategy, lead strategic projects, and design governance frameworks to enable strong decision making.

The role partners closely with the Director and Head of Customer Service Strategy & Support. You will drive performance through robust governance, executive-level reporting, and cross-functional collaboration, delivering

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