Customer Service Specialist, Business Export

Handle all incoming calls and emails, taking full ownership to ensure customer queries are resolved, or a solution is found.

Proactively manage billing, metering, and settlement workloads to maintain the health of customer accounts.

Work rigorously to KPIs and team standards to ensure exceptional service levels are achieved and grow the company's Trustpilot rating.

Be responsible for working with our smaller independent generators, providing both high-touch support (calls and emails) and proactive technical task management to keep their accounts healthy.

Demonstrate a passion for Good Energy's purpose in all client interactions and build strong internal and third-party relationships to ensure efficient service delivery.

Thrive working both independently and collaboratively, driven by a desire to deliver for our customers and taking full accountability for any problems they encounter.

• You have an interest in clean technology, along with a passion to support our purpose
• You are passionate about customer service
• You are organised with good time management and prioritisation skills
• You have exceptional verbal and written communication skills
• You are analytical and inquisitive with a natural desire and ability to solve complex problems
• You are a quick learner who enjoys sharing their knowledge
• You can work independently as well as within a team
• Desirables: You have knowledge or experience of renewables, energy and microgeneration