Customer Service Specialist

Customer Service Specialist

Support pilgrims before they travel with calm, organised, and compassionate communication.

• Flights
• Hotels
• Guidance

HajjGuider is looking for a customer service specialist who can support pilgrims before they travel and keep communication clear, warm, and organised.

This role is about follow-through. Pilgrims often need reassurance, reminders, and practical answers. The right person should be patient, accurate, and comfortable handling multiple conversations without losing the details.

What the role involves

• Responding to Hajj and Umrah enquiries
• Following up with families by email, phone, and WhatsApp
• Helping applicants understand next steps and document requirements
• Keeping customer notes and internal records tidy
• Escalating complex package, religious, or travel questions to the right person
• Helping identify gaps in FAQs and customer resources

Who this may suit

This may suit someone with customer service, travel support, community admin, or call-handling experience.

You do not need to be a Hajj expert. You do need to be reliable, careful, and comfortable asking for help rather than guessing.

Useful experience

• Customer service or travel support experience
• Comfortable using email, WhatsApp, spreadsheets, and simple CRM-style tools
• Ability to stay calm with worried or confused customers