Customer Service Specialist

Our client is looking for a Customer Service Specialist to join their centre in Newark, this is a new position for our client in their automotive centres nationwide. It's a front-of-house role giving trusted advice & exceptional service to valued customers. This role offers a great salary, benefits, bonus scheme, training programme and career progression.

Location: Newark

Job type: Permanent / Full time role

Shift and schedule: Monday to Friday 08.30 and 17.30 (Set day off in the week) Saturdays 08:30 - 16:00

Benefits for the Customer Service Specialist role:

• - Bonus scheme up to £6,000 per year
• - Full training provided
• - 32 days holiday including Bank Holidays
• - Extensive on-going training programme
• - Career development: training and Company growth to boost career progression
• - Staff discounts on servicing, tyres, and MOTs
• - Life Insurance
• - Employee Assistant Program
• - Long service recognition, enhance maternity and paternity leave
• - Retail vouchers, eye care vouchers, buy/sell holidays, flu jab, cycle to work scheme, Company events

Job Responsibilities

• - Own the complete in-centre customer journey from arrival through to departure and future bookings
• - Deliver outstanding, consistent, and memorable service that builds advocacy and loyalty
• - Proactively manage customer expectations, handle queries professionally, and resolve enquiries and complaints with care and speed
• - Maintain impeccable front-of-house presentation, merchandising, and brand standards at all times
• - Act as the single point of contact for the customer during their visit, ensuring seamless hand-offs to the workshop team

What you'll need to a be considered for the role

• - Proven experience in a customer-facing sales, advisory, or service role (for example retail, automotive, hospitality, or professional services)
• - Demonstrable track record of building rapport, handling objections, and closing sales ethically
• - Strong verbal and written communication skills with the ability to explain technical information clearly and honestly (training provided)
• - Customer-first mindset with genuine passion for delivering outstanding experiences
• - High integrity and commitment to ethical selling - comfortable saying "no" when it is the right thing for the customer
• - Ability to learn and retain detailed product knowledge across tyres, MOT, servicing and related areas (full training provided)
• - Resilient, adaptable, and calm under pressure in a fast-paced retail environment
• - Collaborative team player who supports colleagues and shares knowledge
• - No driving licence required