Customer Service Specialist

We are recruiting on behalf of our client for a Customer Service Specialist

We are looking for a compassionate and customer-focused Customer Service Specialist to join our client's Commercial Team based in Alfreton.

This is an excellent opportunity for someone who enjoys helping people, building relationships and delivering exceptional customer experiences in a rewarding and purpose-driven environment.

Duties

• Handling inbound enquiries via phone, email, live chat, website enquiries and marketing campaigns
• Advising customers on suitable products and services based on their individual mobility needs
• Providing considerate and supportive guidance throughout the decision-making process
• Responding to customer enquiries professionally via phone, email and written communication
• Offering basic technical assistance relating to products and services
• Booking online and field-based customer assessments
• Arranging appointments with potential customers
• Coordinating and confirming installation appointments
• Maintaining accurate customer records and updating the internal database
• Resolving customer queries and sales-related issues efficiently and professionally
• Building strong relationships with both new and existing customers
• Supporting wider commercial team activities where required

What we are looking for

• Previous experience in customer service, sales support or a customer-facing role
• Excellent verbal and written communication skills
• A professional and friendly telephone manner
• Strong attention to detail and organisational skills
• The ability to work calmly and efficiently in a busy environment
• A positive, empathetic and patient approach to customer interactions
• Good IT and administration skills
• A proactive and self-motivated attitude

What's in it for you

23 days holiday plus bank holidays, Auto-enrolment pension scheme, Life insurance cover, Profit Related Pay, Free on-site parking, Employee Assistance Programme, Holiday purchase scheme and Car purchase scheme, Full training provided. Competititive salary